7 Essential Questions to Ask Security Guard Companies

Knowledge Helps Prevent Mistakes

Are you thinking about hiring a private security guard company to protect your business? If so, it's always a good idea to ask a few key questions before committing to a company.

Without proper research, you may find yourself paying for security services that aren't a great match for your needs. In a worst-case scenario, you may even discover you've partnered with a less-than-reputable company.

While there are multiple security guard companies available in the Alberta area, knowing which questions to ask will help you choose the perfect fit for your company.

1) What kinds of security services does the company offer?

Different security companies offer varying types of services. For example, a company may offer static security guard services, which means a guard is posted at the same spot throughout a shift. This guard may monitor entrance ways into a building, possibly by checking identification cards or simply acting as a presence to deter theft.

Other firms offer mobile patrol guards, which are security guards that monitor larger areas via vehicles. Security companies that offer a combination of these services will be able to help you choose the right fit for your business' needs.

2) Does the company offer flexibility in terms of coverage?

Your business' needs may vary greatly throughout the week. For instance, you may own a retail shop that closes at 5:00 PM on weekdays but stays open until 11:00 PM on weekends. You'll want to ensure the security company you're looking into is able to accommodate your business' fluctuating hours.

Flexible security services helps prevent any gaps in protection during your business hours.

3) How are security guards held accountable?

Business owners should never have to wonder if a security guard assigned to protect their site is actually doing their job. Be sure to inquire about ways you can be certain the guards are patrolling the premises frequently.

A perfect example of this accountability is through lapel cameras. Security companies that utilize body-cams to document their patrols help inform their clients of a guard's activities during a shift.

4) Can the company provide extra guards when needed?

Don't forget to ask security guard companies whether they can provide extra guards as necessary. If your business has a public event one weekend, will the company be able to send extra guards to your site to handle the increased number of visitors?

Choosing a company with on-call guards makes planning for future events easier than having to hire additional, temporary guards through a second security company.

5) Will the security company provide an on-site assessment?

The best security strategy is one that is tailored to fit your business' individual needs. Security companies that provide an on-site assessment of your facility will use this data to better inform their patrols, never adopting a "one-size-fits-all" security approach.

Choose a company that conducts a thorough audit of your site, noting any issues like malfunctioning windows, doors that don't close properly, and other security risks specific to your business.

6) Does the security company monitor parking areas?

Ensure that the company you choose is able to keep your parking areas secure. Visitors to your business will feel safer walking to and from their vehicles, especially in the darker hours of the day.

These visitors are also more likely to return to your business if they know their cars and personal belongings are being monitored by a trained professional.

7) Will the company send uniformed guards?

Quality security companies will send guards wearing professional uniforms to your site. A guard dressed in easily recognizable attire stands out as a security presence in your business.

Their appearance can deter criminal activity and encourage visitors to report any suspicious activity directly to them. These guards will also be identifiable as a trusted figure that visitors can approach with questions about your business.